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alex
October 4, 2023
Solved

"Cancelled by system" task status

  • October 4, 2023
  • 3 replies
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Hi, we see some of our automated tasks cancelled by the system (e.g. task status = Cancelled by System in task activity) every now and again, and don't really understand why this occurs. Can someone shed some light on why this happens and how to prevent it?

Thanks!

Alex

Best answer by NicolasArgente

Hi alex !
Most of the time that it is canceled by the System is because there is a timeout that is set up on the server side. I think that by default this timeout is for 2 hours. It is possible to increase this timeout by contacting the support of OneStream. Get ready to provide the System Diagnostic log and/or the Task Activity log.
Hope it helps,

3 replies

N
NicolasArgenteAnswer
October 5, 2023

Hi alex !
Most of the time that it is canceled by the System is because there is a timeout that is set up on the server side. I think that by default this timeout is for 2 hours. It is possible to increase this timeout by contacting the support of OneStream. Get ready to provide the System Diagnostic log and/or the Task Activity log.
Hope it helps,

N
NicolasArgente
October 5, 2023

Reminder of how to extract those logs :
Knowledge article KB0010446:

Introduction

How to export logs such as 'Task Activity' and 'Error Log' to send to support?

Step by Step Instructions

This can be done from within the application on the System Tab.

  1. Select Load/Extract and then the Extract Tab. 


NicolasArgente_0-1696489881349.jpeg

  1. Uncheck 'Extract All Items' and enter a specific date range. 


NicolasArgente_1-1696489881351.jpeg

Note: You will need to add 1 day to the 'End Time' in order to include logs from the last date specified. For example, if you wanted to include logs from today, tomorrow's date would need to be used as the 'End Time'.


The logs are all listed as export options and will create a .xml file. This file can then be sent to support.

Knowledge article KB0010446:

Introduction

How to export logs such as 'Task Activity' and 'Error Log' to send to support?

Step by Step Instructions

This can be done from within the application on the System Tab.

  1. Select Load/Extract and then the Extract Tab. 


NicolasArgente_2-1696489881355.jpeg

  1. Uncheck 'Extract All Items' and enter a specific date range. 


NicolasArgente_3-1696489881358.jpeg

Note: You will need to add 1 day to the 'End Time' in order to include logs from the last date specified. For example, if you wanted to include logs from today, tomorrow's date would need to be used as the 'End Time'.

The logs are all listed as export options and will create a .xml file. This file can then be sent to support.

A
allanaklepko
June 25, 2024

NicolasArgente can we see time out settings under System diagnostics somewhere?


allanaklepko_0-1719324668033.png

 

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