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johnal67
October 17, 2022

Windows "Pick an Account" window popping up on client after upgrade to 7.1.3

  • October 17, 2022
  • 2 replies
  • 0 views

Entirely tied to the moment we upgraded the clients to version 7.1.3 we started getting the Windows "pick an account" window when they select External Authentication. We are cloud hosted.  I've opened a ticket with Onestream and with our internal resources, and no solution.  Anyone else experience the same or is it just us?

2 replies

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jacobw
October 18, 2022

We experienced this after upgrading to 7.1.1, cloud hosted as well. We have to do this for some other SSO applications in our organization though, so our users are familiar with the process. No negative feedback from our user base so has not warranted any further action on administration side.

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johnal67Author
October 18, 2022

Thanks for replying, good to know.  I guess we have a more complaining user base.  🙂

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Kreasoner
July 17, 2023

we also experienced this and a few of my users also complained.    I did ask our onestream rep when I had a ticket open and they told me this was not something that can be deleted.    So I had to tell my users it's something they have to deal with when signing in.    our employees for sure don't like change 🙂

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johnal67Author
July 17, 2023

The problem went away with 7.3.1 upgrade.  Have you gone to 7.3.1 yet?

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