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Rithik_Prem
September 30, 2024
Solved

BI Viewer Dashboard not displaying for Specific User

  • September 30, 2024
  • 3 replies
  • 0 views

Hi Community,

      We are encountering an issue where the BI Viewer dashboard is not displaying for a specific user, while it works perfectly for all other users. Interestingly, when we add the data adapter used in the BI Viewer to a grid view, the dashboard displays correctly. However, it fails to display when using the BI Viewer component.

Can anyone provide any insights into what might be causing this issue?

Thanks

Best answer by KarlT

Hi,

I encountered a similar issue today. In the end i had to fully log out and close OS. When i reopened it and logged back in the BI Viewer was working again.

regards,

3 replies

M
MG8
September 30, 2024

Hi, 

I'd suggest that you raise a support ticket for this so that someone can work with you to diagnose the issue. It is likely to benefit from the ability to share screens and perform some testing with one of our support colleagues. 

Thanks

K
KarlTAnswer
October 1, 2024

Hi,

I encountered a similar issue today. In the end i had to fully log out and close OS. When i reopened it and logged back in the BI Viewer was working again.

regards,

B
bbrockman897
May 8, 2025

We ran into the same issue today, where a user could not see a BI viewer on a dashboard.  There was a maximize popup, but no content (even when pressing the maximize button).  Closing out and logging back in resolved the issue.

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